Support for Artensis products
For all PAS products you will find the contact numbers for your PAS tenant under “Technical Support” directly in the application or in the automatically generated e-mails. If you cannot find this information, you can contact our support by phone at:
Switzerland / International: +41 44 518 03 99
Germany / EU: +49 336 387 2298
Please have the following information ready so that we can help you as soon as possible:
-– Name of the customer system / customer
-– your login name
Status information infrastructure (last 100 days):
Internet Performance Check
If for any reason users detect a performance issue, please check your own internet connection first. For this purpose, all users are invited to use the tool below to check the connection. Therefore, just click on "Start".
We recommend at least 5 Mbps for uploads/downloads and a latency of less than 100 ms. Please note that the latency can sometimes have an even greater influence on the "perceived" performance than the download and upload speed.
The speed test is only an indication of whether the minimum requirements have been met.